FAQ
FREQUENTLY ASKED QUESTIONS
Ordering
Q: How do I place an order?
A: Simply browse our collection, select your size and design, and click "Add to Cart." Once done, proceed to checkout and follow the instructions.
Q: Can I customize a T-shirt with my own design?
A: Yes! We offer custom T-shirt printing. Visit our Customization page or email us at custom@theteesterminal.com with your idea.
Shipping & Delivery
Q: How long does delivery take?
A: Orders are usually delivered within 3–7 business days depending on your location.
Q: Do you ship all over India?
A: Yes, we ship pan-India via trusted courier partners.
Q: Will I get a tracking number?
A: Absolutely! Once your order is shipped, you’ll receive a tracking link via email or SMS.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns/exchanges within 7 days for wrong, defective, or size-related issues. Customized products are non-returnable.
Q: How do I request a return or exchange?
A: Email us at support@theteesterminal.com with your order ID and issue. We'll guide you through the process.
Payments
Q: What payment methods do you accept?
A: We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (on select orders).
Q: Is online payment safe on your website?
A: 100%. All payments are processed through secure, encrypted gateways. Your information is always protected.
Product & Sizing
Q: What material are your T-shirts made of?
A: Our tees are made from high-quality 100% cotton with soft, breathable fabric and long-lasting prints.
Q: How do I choose the right size?
A: Check our Size Guide on each product page. If you're in between sizes, we recommend sizing up for a relaxed fit.
Bulk & Wholesale Orders
Q: Do you accept bulk or corporate orders?
A: Yes! We handle bulk orders for colleges, events, brands, and more. Email us at bulk@theteesterminal.com with your details.
Care Instructions
Q: How do I wash my T-shirt?
A: Wash inside out in cold water. Avoid bleach and tumble drying to preserve print quality.
Support
Q: I need help. How do I contact you?
A: Email us at theteesterminal@gmail.com or DM us on Instagram @theteesterminal — we’ll respond within 24–48 hours.